Areas of Recruitment Focus
ITSM & Service Management
One of The I.T. Route’s application-specific competencies that have been developed over the past 9 years is our Remedy Application-Practice. we have been working with Service Delivery professionals for over nine years, placeing full-time and contract professionals with experience in one of the following areas:
- Functional consulting
- Technical Consulting
- Integration
As Asset, Change, and Service Management have evolved process and technology-specific tools, The I.T. Route made it a practice to stay current with various vendors’ vision and architecture for IT Service Management. We have a solid understanding of development methodologies, business process/workflow modeling, large-scale database design and architecture, ITIL/ITSM standards and their impact on service management both in terms of application-specific systems and business process optimization. Since 1999, we have placed Architects, Process Consultants, Senior Developers, and Project Managers with ISV's, their consulting partners, and their Enterprise Clients. Our intelligence on ITIL/ITSM practitioners is deep and reaches throughout North America. Our database and contacts in this market include resources with subject-matter expertise in one or more of the following:
- Asset Management
- CMDB
- Business-Process Architecture
- Change Management
- Help Desk or Service Desk
- ITSM-ITIL Business or Technical Architecture
- Service Level Management
- Solution Integration with Network Management Tools, Service Desk, Database Back-Ends, and Enterprise Systems Management Frameworks
Technology Management
Evaluating the impact and making the correct decision regarding technology-based initiatives has become increasingly complex, as accountability for technology has shifted from a cost-center to a revenue enablement paradigm. To affect change, a vendor, integrator or enterprise needs experienced individuals who understand business process design, and know how to map project scope to key business drivers. These individuals are skilled at understanding ROI strategies and metrics, and provide the consultative skills that link all constituencies to assure successful enterprise transformation. Within this space, The I.T. Route works with:
- Solution Architects
- Consultants who provide Best-Practice guidance (i.e.: ITIL or ITSM certified)
- Senior Analysts, both Business and Technology
- Analytics - Business Intelligence and Data Warehousing
- Process Engineering
- Enterprise Systems Consultants - ERP/SCM/HRMS/CRM
Solution Integration
With project based engagements becoming key to successful Enterprise Integration, it is necessary to find individuals who can master the complexity and retain the flexibility to successfully lead technology implementations, including:
- Initial Concept
- Requirements Gathering
- Scoping
- Development
- Deployment
Furthermore, the candidates have experience using proven best practices while maintaining the integrity of complex business critical systems and applications. The I.T. Route represents talented individuals who are specialists in:
- Solutions Consulting
- Application Architecture
- Project Management
Our firm also provides Subject Matter Experts in areas related to:
- Disaster Recovery
- Availability
- Enterprise Security/ Authentication
- Systems/ Network Administration
- Business Process and Workflow Design
Application Architecture and Development
As enterprise application demands become more complex, and the variety of development platforms and methodologies proliferate, it is important to obtain talent with demonstrated experience in designing, developing, and delivering solutions within proven best practices paradigms. These solutions focus on code modularity and portability, as well as have great resiliency and thorough documentation. The I.T. Route represents individuals experienced with:
- Design Frameworks (CMM, XP, Zachman's)
- Front end design for both web and GUI development
- Scripting for web, application and systems monitoring
- Integration developers experienced with EAI (CORBA, MQ-series, XML)
- Architects: Experienced with the building of solutions using J2EE components as well as individuals deploying iterations of .NET applications
- Application specific development for Oracle, Remedy, Peregrine
Network Infrastructure
From architecture through implementation, and ongoing optimization, we work with both the technology vendors as well as network operators at the carrier and enterprise level. The I.T. Route provides specialists with protocol level knowledge of:
- Layer II/III switching and routing
- Layer IV+ content switching
- QOS and MPLS technology
- VOIP and SIP architecture
- IP, ATM, xDSL and HFC solutions
The firm also works with individuals who have experience delivering solutions involving:
- Content Delivery/Caching
- Media Availability (MPLS)
- Network Availability and Resiliency
- Carrier Technologies (SONET, SS7, CLASS 4/5 Voice)
- Wireless (GSM/CDMA as well as 802.1x and Free-Space Optics)
- Network Management (Both Framework and Root Cause)
- Network Security - PKI, VPN, risk assessment and audits
Technology Solution Sales
Across all the above markets, The I.T. Route provides Account Managers experienced in positioning and articulating the value of specific solutions to corporate buying centers. Our knowledge of the market and the industry allows The I.T. Route to have a deeper understanding of the structure of deals these individuals have made, and is able to determine a candidate's skill at hunting sales opportunities. The firm has experience and has placed individuals in these specific areas:
- Direct sales for ISVs and infrastructure (both in geographic and vertical roles)
- Channel sales
- Strategic/Alliance for ISV's targeting global solution integrators
- Direct sales for Solutions Integrators (Global/North American/Regional)
- Account Executives for Application Development, Services, and Infrastructure Outsourcing
- Sales Managers and Territory Managers
Similarly, we have placed Sales Engineering talent with proven abilities to make the business case at the executive level, as well as position the technology and demonstrate the merits of a solution at the IT to IT level. We have placed S.E's into such roles as:
- Network Infrastructure for enterprise and telecom
- Application Solution Engineering for the financial, telecom, as well as enterprise verticals
- Application and Infrastructure Outsourcing





